Where it all Began: Premier Tech’s Initial Success with Liveline

At Premier Tech Systems and Automation, being a leader in innovation within the packaging equipment industry has always been a priority. With more than 1,500 team members, this industry leader is known for its advanced bagging, packaging, and palletizing solutions. The introduction of Liveline made a significant and transformative impact.

The Challenge: Navigating Complex Projects

The team at PTSA was already successfully managing projects and creating precise plans for complex production lines but, when Liveline was introduced, it revolutionized their workflow. With Liveline, Premier Tech's team can now handle even more projects and proposals, independently generating 3D visuals without relying on engineering. This streamlined process not only minimizes engineering costs but also significantly enhances the customer experience, allowing the team to focus on delivering exceptional results.

Using 2D tools and plans had been the standard approach, requiring technically trained staff and often leaving non-technical stakeholders struggling to understand the solutions. This method was slow and impacted both productivity and efficiency. Liveline, however, has transformed this process by providing clear, comprehensible visuals that enhance understanding for all stakeholders.

The Discovery: A New Solution

Change came with an internal initiative that introduced Liveline to Premier Tech. The team saw immediate potential in this new implement. Liveline wasn’t just another tool; it was a game-changer. During team meetings and customer presentations, the ability to bring up 3D models in real-time captivated everyone. Being able to change plans on the fly, along with the customer, was a revelation.

The Transformation: Improved Clarity and Efficiency

Liveline quickly became indispensable at Premier Tech Systems and Automation (PTSA). Customers even began requesting Liveline visuals for their internal presentations, impressed by its ability to demonstrate projects in immersive 3D. This capability not only enhanced client understanding and approval of plans but also positioned Liveline as an essential internal tool at PTSA. Their customers used 3D visuals to secure internal project approvals and budget allocations efficiently.

Productivity soared as PTSA could now swiftly respond to customer needs. Both technical and non-technical personnel could generate proposals faster, sketching initial concepts in real-time meetings and refining them later. This ensured projects moved forward seamlessly, significantly reducing cycle times, and maintaining project momentum, thereby enhancing overall efficiency.

A standout feature of Liveline was its ability to prevent investment in non-viable projects. By visualizing entire projects early in the process, PTSA ensured that only feasible plans progressed, saving valuable time, money, and resources.

Success Stories: Real-World Impact

Amongst other projects, Premier Tech leveraged Liveline to secure multi-million-dollar proposals for AKV in Denmark and Helvet Farm in Hungary. The tool's ability to streamline project visualization and proposal processes significantly shortened sales cycles, providing PTSA with a competitive edge. This efficiency reduced the window of opportunity for competitors to react and potentially undermine their deals, highlighting another substantial advantage of using Liveline.

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Jorge Abraham Peña's Insights: A LATAM Perspective

Application Manager for LATAM at Premier Tech Systems and Automation, Jorge provides a deeper insight into the impact of Liveline on their operations in the Latin American region.

The Challenge

Before Liveline, the application department at PTSA faced significant challenges. Customers frequently requested 3D visuals to better understand project concepts, but creating these visuals required involving the engineering department. This process was time-consuming and caused delays. The department lacked 3D capabilities, and quoting often necessitated showing final concepts, which was difficult without 3D.

The Impact

Approximately 10% of customers requested 3D drawings, leading to bottlenecks and extended waiting times. The challenge of creating 3D visuals persisted since Jorge's arrival at Premier Tech in 2019. However, with the introduction of Liveline, the scenario changed drastically. Liveline videos are now included in 80-90% of proposals, significantly enhancing customer understanding and engagement.

The Discovery and Implementation

The full potential of Liveline was discovered through an internal initiative at Premier Tech. With no comparable alternatives, traditional CAD software was not user-friendly. Liveline’s features, such as access to uploaded machines and the ability to show equipment in motion, immediately addressed the department’s needs. Customers were impressed by seeing equipment move and virtually visiting the plant, which, in return, boosted PTSA's credibility.

The implementation process was smooth and straightforward, guided by tutorial videos and intuitive procedures. Liveline enabled rapid, independent creation of visuals in just 10-20 minutes, eliminating the need for engineering feedback, which previously took 2-3 weeks.

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Video 1: An example of a complex plant built with Liveline for PTSA

Looking Ahead

Premier Tech aims to continue leveraging Liveline to standardize equipment and speed up the manufacturing process. The tool’s library will be refined, usability improved, and the range of available assets expanded. Liveline will remain a cornerstone of PTSA’s strategy, empowering OEMs to enhance their solutions and consistently impress their customers.

A Strong Recommendation

Both Henrik Johns, Regional Sales Director, and Jorge Abraham Peña highly recommend Liveline. Henrik emphasizes its flexibility and project-winning capabilities, while Jorge highlights its efficiency and visual impact, stating, "Liveline has transformed our proposal process from weeks to minutes. We save so much time by avoiding the engineering department for 3D visuals for quoting purposes, and it's so easy that we can handle everything ourselves."

Conclusion

In the world of packaging solutions, Premier Tech and Liveline are proving that the right tools can turn challenges into achievements, making every project a success story waiting to be told. From Europe to LATAM, Liveline is helping Premier Tech Systems and Automation lead the way in innovation and customer satisfaction.

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